http://dvdvideosoft.com/forums/ freeware and software to work with DVD and video files en Wed, 19 Jun 2013 22:30:41 +0000 http://dvdvideosoft.com/forums/topic.php?id=6928#post-39246 Tue, 05 Mar 2013 05:34:41 +0000 Nikky 39246@http://dvdvideosoft.com/forums/ <pre>Hello! Please indicate the program and version you use. When does the error message appear?</pre> http://dvdvideosoft.com/forums/topic.php?id=6928#post-39238 Mon, 04 Mar 2013 16:37:59 +0000 New user 39238@http://dvdvideosoft.com/forums/ <pre>I am getting an error message with every video I try to load that "It is not a valid file or its format is not currently supported." Both MP4 and MOV files are drawing this message.</pre> http://dvdvideosoft.com/forums/topic.php?id=6819#post-38891 Wed, 13 Feb 2013 05:00:33 +0000 Nikky 38891@http://dvdvideosoft.com/forums/ <pre>Hi Eldritch! That's a known issue, it'll be solved in the coming release, please subscribe to our <a href="http://dvdvideosoft.com/subscription.htm">newsletter</a> to be informed about it.</pre> http://dvdvideosoft.com/forums/topic.php?id=6819#post-38888 Wed, 13 Feb 2013 02:22:43 +0000 Eldritch 38888@http://dvdvideosoft.com/forums/ <pre>Nevermind. I was an idiot and didn't read the other thread about this.</pre> http://dvdvideosoft.com/forums/topic.php?id=6819#post-38886 Wed, 13 Feb 2013 02:19:55 +0000 Eldritch 38886@http://dvdvideosoft.com/forums/ <pre>When I go to change the tags on the videos I want to convert, I get this error message: [Error: Index and count must refer to a location within the string. Parameter name: countIndex and count must refer to a location within the string. Parameter name: count] Would this be a problem with the software itself or a problem with my computer that's fixable? When I get this message it asks me to send the log file to the support team, which I did. Then it closes out.</pre> http://dvdvideosoft.com/forums/topic.php?id=6677#post-38562 Wed, 23 Jan 2013 18:07:13 +0000 Mikki 38562@http://dvdvideosoft.com/forums/ <pre>Hi Bri. Please, describe your problem more detailed. Please submit a request to <a href="https://dvdvideosoft.zendesk.com">our support team</a> and send your logs. Instruction: 1. Launch "Log Report" (Start =&gt; All programs =&gt; DVDVideoSoft =&gt; Log Report); 2. (After the report has been generated) Click "YES" to open the folder with archived logs; 3. Send "_logs_to_send" (attach them to the ticket ). Also send screen shot from the error massage. We are going to test them and after we'll inform you why that happened. Write in the subject "For Mikki from Bri, Forum 6677"</pre> http://dvdvideosoft.com/forums/topic.php?id=6677#post-38552 Tue, 22 Jan 2013 22:54:56 +0000 Bri 38552@http://dvdvideosoft.com/forums/ <pre>been using dvdvideosoft youtube to mp3 converter for some time and works great. Having installed the latest version 3.11.37.1212 it now comes up with an error box and message in the middle of the screen. Is there a solution?</pre> http://dvdvideosoft.com/forums/topic.php?id=6281#post-37319 Fri, 26 Oct 2012 08:20:40 +0000 Alice 37319@http://dvdvideosoft.com/forums/ <pre>Hi! Please first of all reinstall the program in the following way: 1. Go to Start-&gt;All programs-&gt;DVDVideoSoft-&gt;Uninstall. 2. Download and install the latest version of <a href="http://www.dvdvideosoft.com/free-dvd-video-software.htm">Free Studio</a>. Try to use the program again, if you still have the problem, then send us your log file via <a href="http://dvdvideosoft.zendesk.com">helpdesk</a>: 1. Reproduce the error and close all DVDVideoSoft programs. 2. Launch "Log Report" (Start =&gt; All programs =&gt; DVDVideoSoft =&gt; Tools =&gt; Log Report). 3. (After the report has been generated) Click "YES" to open the folder with archived logs. 4. Just attach the archive "_logs_to_send" to your message.</pre> http://dvdvideosoft.com/forums/topic.php?id=6281#post-37314 Fri, 26 Oct 2012 03:08:36 +0000 moltres_rider 37314@http://dvdvideosoft.com/forums/ <pre>my Free YouTube Download WON'T WORK anymore!!! EVERY video I convert gives the error "link does not contain video"!!!</pre> http://dvdvideosoft.com/forums/topic.php?id=2040&page=2#post-35537 Tue, 28 Aug 2012 03:08:45 +0000 John Forest 35537@http://dvdvideosoft.com/forums/ <pre>Very much interested on both matter.</pre> http://dvdvideosoft.com/forums/topic.php?id=2040&page=2#post-35455 Thu, 23 Aug 2012 05:54:26 +0000 Joyce 35455@http://dvdvideosoft.com/forums/ <pre>Hi Maxim, so no problem so far now?</pre> http://dvdvideosoft.com/forums/topic.php?id=2040&page=2#post-35447 Wed, 22 Aug 2012 23:02:14 +0000 Maxim 35447@http://dvdvideosoft.com/forums/ <pre>"Cannot create file in the output folder. Please select another one."=&gt;press ok=&gt; press ok to save the settings =&gt; problem solved</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35382 Mon, 20 Aug 2012 08:25:08 +0000 Joyce 35382@http://dvdvideosoft.com/forums/ <pre>Hello guys, what version of the program do you use? Is it <a href="http://dvdvideosoft.com/free-dvd-video-software.htm">official build 819</a>? If not, please update and let us know your feedback <a href="http://dvdvideosoft.com/forums/topic.php?id=5917">here</a>. If yes and you still get the same problem, please do the following: 1. Close all DVDVideoSoft programs 2. Launch "Log Report" (Start =&gt; All programs =&gt; DVDVideoSoft =&gt; Tools =&gt; Log Report) 3. (After the report has been generated) Click "YES" to open the folder with archived logs 4. Send "_logs_to_send" to our <a>Help Desk</a> (Note: you just need to attach this archive to your ticket).</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35377 Mon, 20 Aug 2012 07:22:56 +0000 ashleen 35377@http://dvdvideosoft.com/forums/ <pre>I usually finish it in 2 steps. 1.Use a downloader to download the videos (.flv) on YouTube. 2.Convert the .flv format files to mp3.</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35376 Mon, 20 Aug 2012 06:57:28 +0000 woopee 35376@http://dvdvideosoft.com/forums/ <pre>Sry to bother you guys, but when I try converting youtube video to mp3, it checks the link, ok's it, then it says it has 0kb to download. Then when I try closing out, it freezes.</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35374 Mon, 20 Aug 2012 02:54:52 +0000 HENRY 35374@http://dvdvideosoft.com/forums/ <pre>WOW! THX DVDvideosoft! it works fine now! ^^</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35373 Sun, 19 Aug 2012 23:54:29 +0000 joe 35373@http://dvdvideosoft.com/forums/ <pre>i have same problem but it also locks up my interent and i have to shutdown pc and reboot to get online ?</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35369 Sun, 19 Aug 2012 22:28:13 +0000 Ahem 35369@http://dvdvideosoft.com/forums/ <pre>I have downloaded FreeStudio 5.7 and it works like a charm! Didn't expect such a fast solution. FreeStudio is an excellent piece of software! We, the users thank the FreeStudio team for their hard work!</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35356 Sun, 19 Aug 2012 08:05:00 +0000 Dennis 35356@http://dvdvideosoft.com/forums/ <pre>It's working agian, thx DVDVidiosoft for this great update</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35355 Sun, 19 Aug 2012 07:56:41 +0000 Rachie 35355@http://dvdvideosoft.com/forums/ <pre>Just downloaded the final build (FreeStudio 5.7) as recommended. Managed to download a video :o) Thanks very much. This is an awesome program.</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35353 Sun, 19 Aug 2012 07:12:44 +0000 Shell 35353@http://dvdvideosoft.com/forums/ <pre>Is it working for anyone else as of yet? I want my new music! :[</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35349 Sun, 19 Aug 2012 02:40:54 +0000 DVDVideoSoft_007 35349@http://dvdvideosoft.com/forums/ <pre>The final build is here: <a href="http://dvdvideosoft.com/download/beta/FreeStudio_5.7.exe">FreeStudio 5.7</a> Please install it - it has helped many people already.</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35336 Sat, 18 Aug 2012 18:55:18 +0000 Chris 35336@http://dvdvideosoft.com/forums/ <pre>Same thing here, I also get this "video downloading error" message. I have tried to reinstall the software twice, and it is not helping either.. Can you guys fix this problem?</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35334 Sat, 18 Aug 2012 17:14:59 +0000 Eva 35334@http://dvdvideosoft.com/forums/ <pre>Yeah, same here... I've had the same problem once before, a couple of months back It turned out to be because Youtube made some changes or something It got fixed with an update, I hope that'll be the same this time C:</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35333 Sat, 18 Aug 2012 16:48:30 +0000 Joe 35333@http://dvdvideosoft.com/forums/ <pre>Same problem as well, could you please post solution on here? No longer a facebook user...</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35332 Sat, 18 Aug 2012 14:46:38 +0000 Jason 35332@http://dvdvideosoft.com/forums/ <pre>Same here.... Tried reinstalling 3 times and still won't work..</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35331 Sat, 18 Aug 2012 14:33:23 +0000 DVDVideoSoft_007 35331@http://dvdvideosoft.com/forums/ <pre>Hi all, please contact us on Facebook so we can tackle this problem (the engineer in charge: <a href="http://www.facebook.com/paul.borek.71" rel="nofollow">http://www.facebook.com/paul.borek.71</a> ).</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35327 Sat, 18 Aug 2012 13:17:18 +0000 Muzzy 35327@http://dvdvideosoft.com/forums/ <pre>Yes me too!!</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35323 Sat, 18 Aug 2012 10:13:51 +0000 Bella 35323@http://dvdvideosoft.com/forums/ <pre>I too, am having the same problem. PLEASE fix it ASAP D:</pre> http://dvdvideosoft.com/forums/topic.php?id=5914#post-35321 Sat, 18 Aug 2012 09:28:10 +0000 Dennis 35321@http://dvdvideosoft.com/forums/ <pre>Same here, I have read today that youtube have opgradet url sequrity, and found a new download program but i sucks, so im waiting for a new studio free release</pre>