I can’t download YouTube videos and music to my computer

Unable to save YouTube video to your computer? This is not a problem for DVDVideoSoft users! Below you'll find possible reasons and tips on how to continue downloading to your Windows or Mac without errors.

Step 1. Check that your program is up to date

If your YouTube downloader has stopped working, make sure you're using the latest version available on the site.

To check the version, please follow these steps

1. Launch the application and go to Help - About.
2. Compare it to the version of the application on the website and update if necessary.

Your application is here:

To see what other programs we have, click here.

Step 2. Check if your video is viewable on YouTube

If you can't play the video on YouTube in your browser, you won't be able to download it.
Videos may be restricted for the following reasons

- The video has been removed from YouTube.
- The video is not available in your country.
- The video is private. You can download it if the owner gives you access.
- It is a purchased video or members-only content.

Step 3. Change browser settings

If you're getting download errors every time you save a YouTube video, here's a handy tip.
Go into your download application and configure the browser settings:

1. Launch DVDVideoSoft YouTube Downloader and go to Tools - Options - Advanced - Cookie source.
Select 'Most recent cookies'.
Note: the application may ask you to enter your YouTube account login details.
2. After changing the settings, restart the application and paste the download URL.

Step 4. Check you're signed in to YouTube

To successfully download from YouTube, it's necessary to retrieve additional information from the browser.
This is why you need to sign in to your YouTube account either in the application or in Firefox. If you don’t want to use the in-app login, follow the steps written bellow:

1. Open youtube.com in Firefox and enter your login information.
Start the DVDVideoSoft download application and go to Tools - Options - Advanced - Cookie source - Select Firefox.
2. Paste the YouTube URL for download.

We recommend Firefox because it's a fast and convenient browser that works well with the logic of our program.

Step 5. Check our help center and contact support

In the Help Center we publish articles about temporary problems in DVDVideoSoft programs, as well as the workarounds and updates we've released to fix them. You can browse the relevant section to see if your question has already been answered.

If you haven't found the answer, please contact our support specialist. Don't forget to
- specify the version of the program you're using;
- describe the error you're experiencing or send a screenshot.

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